$Overview:$ This exercise will assess the student's ability to manage and monitor social media accounts.
Instructions: For the following scenarios, please indicate how you would respond to each situation.
Scenario 1: A customer posts a negative comment about your company on a social media page.
Response: A. Ignore the comment B. Delete the comment C. Reply to the comment and address their concerns
Scenario 2: A customer posts an inappropriate comment on your company's social media page.
Response: A. Ignore the comment B. Delete the comment C. Reply to the comment and explain why it is inappropriate
Rubric:
Score
1-2 points: Student demonstrated some knowledge of how to manage and monitor social media accounts.
3-4 points: Student demonstrated a strong understanding of how to manage and monitor social media accounts.
5 points: Student demonstrated an excellent understanding of how to manage and monitor social media accounts.
$Overview:$ This exercise will assess the student's ability to manage and monitor social media accounts.